Help centre

How can we help?

Guides and answers for instructors, coordinators, graders, and students using Penciil in university courses.

Common topics:

How-to videos

Short walkthroughs of the workflows instructors and students use most.

For instructors

Using filters

2:14

Creating rubrics

3:02

Multiple choice analytics

2:41

For students

Submitting your work

1:58

Reading your activity log

1:22

Viewing your grades

2:05

Frequently asked questions

How do I get started with a Penciil account?

Instructors are invited by their institution or can request access from the Penciil team. Once you receive an invitation, claim your account, set a password, and you can create your first course right away.

When can students see their grades?

Grades stay hidden until an instructor releases results for an assessment. Students then see their scores and per-question feedback the moment results are shared for that assessment.

Can I edit a grader's evaluation?

Yes. Instructors and course owners can review, adjust, or override any grader's scores and comments on a response before results are released — so there's less room for errors to reach students.

How does question-by-question grading help accuracy?

Graders mark one question across the whole cohort instead of full scripts. That focus means no mental math juggling scores from question to question, and less room for errors when rubrics and comments stay anchored to a single problem.

How do team member roles and permissions work?

Each course has owners, instructors, graders, and students. Owners and instructors manage structure and results release; graders mark only the responses assigned to them; students submit and view results.

Does my Penciil roster come from my LMS?

No. Penciil does not read your LMS class list, even when the course is connected over LTI. The roster is Penciil's own — add students on the course Students page or import a CSV. Printed booklets are generated from that roster, so it has to be correct before an assessment regardless of what the LMS shows. An LTI launch proves who someone is and resolves which course they land on; it never enrols anyone.

Still have questions?

Reach out to our support team — we're here for you.

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